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Delta Labs policies & help

Support

Last updated July 13, 2026

Talk to a person

Email hello@delta-labs.co for account access, Shopify connection issues, data questions, or product support. Include your *.myshopify.com domain when it is relevant, but never send an API token or password.

Where to sign in

Delta Labs runs at delta-labs.co. Returning merchants can sign in to the dashboard. Delta Labs is a standalone app and is not embedded inside the Shopify theme editor.

Plan your setup

Before connecting a store, our team confirms traffic, theme compatibility, and the initial product-page scope so your first test starts with usable data and a safe deployment path.

  1. Start a setup conversation
  2. Share your store domain, traffic range, and biggest PDP concern
  3. Create an account after the setup plan is confirmed
  4. Connect Shopify securely through OAuth from onboarding

Uninstalling Delta Labs

Remove Delta Labs from Shopify Admin → Apps. The uninstall process revokes Delta's stored credentials and disconnects the workspace. While Shopify access remains available, Delta also attempts to remove its web pixel and registered app-owned hidden templates. Shopify may revoke app access before that cleanup finishes, so pixel and theme-asset removal is best-effort. Contact support if a tracked asset remains.

Privacy and data requests

See our Privacy Policy for data collection, GDPR webhooks, and retention details.

Store requirements

  • Shopify Online Store 2.0 (Liquid themes)
  • Not compatible with headless or Hydrogen storefronts